Privacy Policy

How we collect, use and protect your personal information.

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Last updated: October 28, 2026

Crunch and Crumble (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit crunchandcrumble.ca (the “Site”), buy from us or get in touch, how we use it and the choices you have.

1. Information we collect

We collect information you give us and information collected automatically:

Order information — name, billing and shipping address, email, phone number and order details when you make a purchase.
Account information — your name, email and password if you create an account.
Messages — the details you share when you use our contact form or email us.
Newsletter — your email address if you subscribe to updates.
Technical data — IP address, browser type, device information and pages visited, collected through cookies and similar technologies.

Payment card details are entered directly with our payment provider and are not stored on our servers.

2. How we use your information

To process, bake, ship and support your orders, including sending order confirmations and delivery updates.
To respond to your questions, wholesale enquiries and feedback.
To manage your account and order history.
To send newsletters or offers when you have opted in — you can unsubscribe at any time.
To keep the Site secure, prevent fraud and improve our products and website.
To meet our legal, tax and accounting obligations.

3. Cookies

We use essential cookies to keep your cart and account working, and may use analytics cookies to understand how visitors use the Site. You can control or delete cookies through your browser settings; disabling essential cookies may stop parts of the Site, such as checkout, from working.

We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only as needed to provide their service, for example:

payment processors that handle your payment securely;
shipping and courier partners that deliver your order;
email and hosting providers that run our website and send messages;
professional advisers, or authorities where the law requires it.

5. Data retention

We keep order and account information for as long as needed to provide our services and to meet legal, tax and accounting requirements. Contact-form messages are kept only as long as needed to respond and follow up. When information is no longer needed, we delete or anonymise it.

6. Security

We use reasonable technical and organisational measures to protect your information, including encrypted (HTTPS) connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your rights and choices

Depending on where you live, you may have the right to access, correct, update or delete your personal information, to withdraw consent and to object to certain uses. To make a request, email us at info@crunchandcrumble.ca. You can unsubscribe from marketing emails using the link in any email.

8. Children’s privacy

Our snacks are made for the whole family, but the Site is intended for adults making purchases. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last changed. Continued use of the Site after changes means you accept the updated policy.

10. Contact us

Questions about this policy or your personal information? Email info@crunchandcrumble.ca or use our contact form.