Shipping Policy

Freshly baked, carefully packed and sent to your door.

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Last updated: October 28, 2026

We bake in small batches so every order reaches you as fresh as possible. This policy explains how we process and deliver your order.

1. Order processing

Orders are baked, packed and handed to our courier partners as quickly as possible, usually within a few business days of your order. Orders are not processed on weekends or public holidays. During festivals and busy seasons, processing may take a little longer — we will let you know if there is a significant delay.

2. Where we deliver

We deliver to the locations available at checkout. If your address is not accepted at checkout, please contact us and we will see what we can do.

3. Shipping costs and delivery times

Shipping costs and estimated delivery times are calculated from your address and order size and are shown at checkout before you pay. Any free-shipping offers will also be shown at checkout. Delivery estimates start from the day your order is dispatched and are not guaranteed.

4. Order tracking

Once your order ships, we will email you a confirmation with tracking details where available. You can also see your order status in My Account.

5. Packaging and freshness

Your cookies are sealed soon after baking in food-safe, eco-friendly packaging to protect them in transit. Please unpack and store your order in a cool, dry place as soon as it arrives.

6. Incorrect addresses and missed deliveries

Please check your shipping details carefully at checkout. We are not responsible for orders delayed or lost because of an incorrect or incomplete address. If a parcel is returned to us after a failed delivery, we can re-send it once the additional shipping cost has been paid. As our products are perishable, we may not be able to re-send returned parcels that are no longer fresh.

7. Delayed, lost or damaged parcels

If your order is significantly delayed, or arrives damaged, email info@crunchandcrumble.ca within 48 hours of delivery with your order number and photos. We will work with the courier and arrange a replacement or refund under our Refund Policy.

8. Questions

For any shipping question, email info@crunchandcrumble.ca or use our contact form.