Terms & Conditions

The terms that apply when you use our website and place an order.

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Last updated: October 28, 2026

These Terms and Conditions (“Terms”) govern your use of crunchandcrumble.ca (the “Site”) and any purchase you make from Crunch and Crumble (“we”, “us”, “our”). By using the Site or placing an order you agree to these Terms. Please read them carefully.

1. Use of the Site

You agree to use the Site only for lawful purposes and not to interfere with its operation or security. We may update, suspend or withdraw any part of the Site at any time without notice.

2. Products and ingredients

Our products are handmade in small batches, so colour, size and shape can vary slightly from photos. We list ingredients and allergen information for every product; it is your responsibility to read this information before purchasing and consuming our products, particularly if you have a food allergy or intolerance.

3. Orders

When you place an order you will receive an email acknowledging it. This is not an acceptance of your order. A contract is formed when we confirm dispatch. We may refuse or cancel an order — for example if a product is unavailable, if there is an error in price or description, or if we suspect fraud. If we cancel after you have paid, we will refund you in full.

4. Pricing and payment

Prices are shown in the currency displayed at checkout and include or exclude taxes as indicated. Shipping costs are calculated and shown at checkout before you pay. Payment is taken at the time of order through our secure payment providers. We may change prices at any time, but changes will not affect orders already confirmed.

5. Shipping and delivery

Delivery estimates are provided in good faith and are not guaranteed. Please see our Shipping Policy for full details.

6. Cancellations, returns and refunds

Because our products are perishable food items, returns are limited. Please see our Refund Policy for what we can and cannot accept.

7. Accounts

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Let us know immediately if you suspect unauthorised use.

8. Intellectual property

All content on the Site — including text, recipes, photographs, logos and design — belongs to Crunch and Crumble or its licensors and may not be copied, reproduced or used without our written permission.

9. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from use of the Site or our products. Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited by law.

10. Governing law

These Terms are governed by the laws applicable in the jurisdiction where Crunch and Crumble is registered, and any disputes will be subject to the courts of that jurisdiction.

11. Changes to these Terms

We may update these Terms from time to time. The version in force when you place an order applies to that order.

12. Contact us

Questions about these Terms? Email info@crunchandcrumble.ca.